Easy Call Management With Touch Screen
Poster: SySAdmin
Posted on March 23, 2010 at 11:07:01 AM
Easy Call Management With Touch Screen
ANDTEK's IP Telephony Solution Creates Phone Call Statistics
MUNICH and HALLBERGMOOS, Germany, March 23, 2010-- With "AND Desktop AC", phone calls can be managed directly with a touch
screen on large-screen displays. The attendant console software of the
unified communications specialist ANDTEK allows a complete overview about all
phones within the company. Moreover, the solution generates phone call
statistics and is predestined for finance companies and insurance companies
as well as call centers.
With "AND Desktop AC" users can get detailed information about a caller,
like for example the customer number, order information or information about
the last contact date.
The attendant has the possibility to get a complete overview of the
status of all phones within the company by means of the so-called BLF
function (Busy Lamp Field) in a quick and safe way. Ideally, this is done on
a large secondary display via touch screen and the attendant knows
immediately if there are active internal or external phone calls.
A further advantage of "AND Desktop AC" is the so-called wallboard
function, generating not only an overview of the status of phones but also
statistics. This also includes service level information like the average
duration of a call, number of accepted or missed phone calls, etc. Banks,
insurance companies and call centers value such type of information since it
provides important information to enhance customer satisfaction.
The attendant console solution is of special value to integrate existing
corporate directories and address directories as well as databases, since
they are directly integrated into the attendant console. With only one query
the attendant has the possibility to search in all data sources
simultaneously and can connect the caller directly with the right person.
Press Contact:
Fuchs Pressedienst und Partner
Phone: +49(0)8231-6093536
info@fuchs-pressedienst.de
Source: ANDTEK GmbH
Press Contact: Fuchs Pressedienst und Partner, Phone: +49(0)8231-6093536, info@fuchs-pressedienst.de
ANDTEK's IP Telephony Solution Creates Phone Call Statistics
MUNICH and HALLBERGMOOS, Germany, March 23, 2010-- With "AND Desktop AC", phone calls can be managed directly with a touch
screen on large-screen displays. The attendant console software of the
unified communications specialist ANDTEK allows a complete overview about all
phones within the company. Moreover, the solution generates phone call
statistics and is predestined for finance companies and insurance companies
as well as call centers.
With "AND Desktop AC" users can get detailed information about a caller,
like for example the customer number, order information or information about
the last contact date.
The attendant has the possibility to get a complete overview of the
status of all phones within the company by means of the so-called BLF
function (Busy Lamp Field) in a quick and safe way. Ideally, this is done on
a large secondary display via touch screen and the attendant knows
immediately if there are active internal or external phone calls.
A further advantage of "AND Desktop AC" is the so-called wallboard
function, generating not only an overview of the status of phones but also
statistics. This also includes service level information like the average
duration of a call, number of accepted or missed phone calls, etc. Banks,
insurance companies and call centers value such type of information since it
provides important information to enhance customer satisfaction.
The attendant console solution is of special value to integrate existing
corporate directories and address directories as well as databases, since
they are directly integrated into the attendant console. With only one query
the attendant has the possibility to search in all data sources
simultaneously and can connect the caller directly with the right person.
Press Contact:
Fuchs Pressedienst und Partner
Phone: +49(0)8231-6093536
info@fuchs-pressedienst.de
Source: ANDTEK GmbH
Press Contact: Fuchs Pressedienst und Partner, Phone: +49(0)8231-6093536, info@fuchs-pressedienst.de